Microsoft Phone System: Everything you need to know | MarketScreener
How does the phone system work?
Microsoft Phone System allows organizations to move from on- premises PBX devices to cloud-based solutions. Companies that use this technology see benefits in employee engagement, productivity, and cost. This guide answers the most frequently asked questions to help you decide if a phone system is right for your organization.
What is the phone system?
Microsoft Phone System is a unified cloud communications platform. Allows users to make calls outside their organization through the PSTN telephone network .
Microsoft Phone System provides a compelling alternative to legacy phone configurations. It gives you the full capabilities of a PBX, without the complex and costly hardware requirements. The phone system extends the VoIP capabilities of Microsoft Teams - beyond making and receiving calls in a full business phone system. Deliver the benefits you expect from a cloud environment.
Through integration with the Microsoft 365 productivity suite , Phone System also provides feature enhancements that integrate with non-Microsoft products.
Another important feature is the platform's ability to scale from a single gear into a global entity. Easily adapts to your telephony needs as your organization grows. If this increase represents changes in the number of employees, your offices or your territories. So for global organizations, a phone system can be a particularly smart move.
Are there other names for the Microsoft phone system?
Telephone System is Microsoft's name for Team PSTN services. Other unofficial names or terms for the Microsoft phone system include:
Microsoft 365 phone system
Office 365 phone system
The call of the difference
Direct management of Microsoft Team Phone system
Expected business phone system
The phone system is hosted by the cloud
cloud phone system
Phone difference
Telephone system for teams
Cloud PBX
What are the main features of the Microsoft phone system?
What do you get with the phone system? Microsoft Teams lets you use a variety of features for your business needs. Here are some of the features you and your team are likely to use the most:
- Access from any device where you can use TeamsAs long as they have an internet connection, employees can access the full suite of team tools from their phone, mobile device, and tablet. Microsoft Phone System provides the same enterprise-grade security as the rest of the Microsoft 365 and Office 365 productivity suite.
- End user control oftheir calls Users answer incoming calls with a single touch. Outgoing calls are set either by dialing the phone number or by clicking a name in their address book.Phone system features include:
Full authorization support - allowing employees to answer calls on behalf of their colleagues
Busy Busy - New or incoming calls can be rejected with a busy signal
Custom Ringtones - Make it easy to know when your phone is ringing
Caller ID - Displays photo ID and job title
Don't worry and go ahead - allowing you to block unwanted calls while allowing important callers to call you
Increase call volume - Easily switch from an individual call to a group call by sharing screen, video, and more
- MonitoringDetailed reports are available to help administrators monitor call usage and quality from a single central platform
- Smart/Cloud VoicemailUsers configure their own client settings for voicemail greeting, language, and call-answering rules. Voicemail transcripts are stored in your Exchange mailbox
- Carpooling in the cloudroutes the caller to an appropriate person or department within your organization. Parameters for language, time zone and call time - ie: working hours, overtime or vacation - can also be set
- Flexible diverting optionsCalls can be diverted , forwarded or stopped - others can answer with a code. Users can consult via chat or audio and video
- Replacing the deviceCalls can be diverted, forwarded or stopped - others can answer with a code. Users can consult via chat or audio and video
How does the phone system work?
Microsoft Phone System enables call control and cloud PBX capabilities with Teams and Skype for Online Business. So you can replace your organization's PBX system with a host of features provided by Microsoft 365 or Office 365 .
To make or receive calls, users of the telephone system can use their mobile device or a headset with their laptop or computer. Skype and IP Phone for Online Business compatible teams can also be used .
Phone system administrators can manage and configure communication options and settings from the same keyboard used for messaging and collaboration.
From small to medium businesses to businesses, any organization that currently uses collaborative teams will benefit from the addition of the Microsoft Cloud Telephony component . Flexible, flexible and scalable. Users get one unified interface for internal and external communication. For IT departments, Calling Teams removes the complexity and cost of their operations at little extra cost.
Can Microsoft's phone system replace an existing PBX?
Yes really. A cloud telephony solution like Microsoft Teams Calling gives you full PBX capabilities. Provided you have an internet connection, you will get all the functionality of a PBX. But without depleting personnel resources and maintenance costs associated with old equipment.
What do I need to configure the Microsoft phone system?
To use Microsoft Phone System for external calls, you need:
Microsoft + Phone System + PSTN Teams (Calling plan or routing from your service provider) with
Assigning a phone system license to a user follows the same steps as for granting a Microsoft 365 or Office 365 license .
Microsoft recommends that organizations that wish to move to a telephone system check the availability of conference and voice calling plans for their region.
If calling plans are not available for your area, Direct Driving will connect your local telephone infrastructure to your telephone system.
PSTN replacement is required to provide local access numbers, number transfer, and emergency call routing. Organizations will need a complete PSTN replacement for all employees in all countries. To secure a PSTN replacement , an organization must either partner with a local carrier or register itself as a local carrier.
Replacing the PSTN is a complex task for a non-industrial enterprise. IT leaders often look to a cloud telephony service provider like LoopUp to successfully oversee their regulations.
How much does a Microsoft team phone system cost?
It depends on your starting point and the size of your organization. Microsoft Phone System is included or available as an add-on for most Microsoft 365 plans .
Added license available:
Microsoft 365 and Office 365 E1 and E3.
Included as part of the Microsoft package:
Microsoft 365 E5, Office 365 E5, and Microsoft 365 Business Voice licenses.
For organizations already using collaboration teams, adding a telephony component makes sense.
If you'd like to learn more about optimizing your calling system, we'd love to help you.
We offer an enterprise level alternative PSTN network in more countries than any other provider.
Our highly certified team of Microsoft professionals will work with you to design, configure and implement an even better solution for the classroom. Microsoft Gold Partner Since 2010, we have the expertise to create a solution that fits the needs of every organization.
The LoopUp management platform means that IT managers have a central platform for managing number management, user security, billing, and analytics.
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